Lesson 4 of 7
Add an AI step
6 min read
A long, rambling customer message flows through your scenario. What if one module in the middle could read it and hand on just the gist — or just its mood?
An AI module in the middle
Make's AI Toolkit adds modules that think about your data instead of just moving it. Slot one between two steps and the text flowing through gets transformed: a long review comes in, and the AI module hands on a one-line summary, or a single label like Positive or Complaint. Same wire — but now a smart step sits in the middle.
An AI module is just another step on the canvas — but it reads and rewrites the data instead of only passing it along.
Summarise, classify, extract
You tell the AI module what job to do in plain words: summarise this in one line, is this happy or angry?, pull out the order number. Its answer then flows on to the next module — so a label can route the message, or a summary can land in your sheet. The AI does the reading; the rest of the scenario acts on what it decided.
Because the AI's answer is just data on the wire, the next module can act on it — sort by the label, save the summary, reply to the mood.
An AI step can be wrong or make something up. For anything that matters, treat its label or summary as a draft — check it, or add a human step before it acts.
The shape of it
- —The AI Toolkit adds modules that read and rewrite the data, not just move it.
- —You describe the job in plain words: summarise, classify, or extract.
- —Its answer flows on, so later modules can act on what it decided.
A long support email flows in and you need just *Refund* or *Question* to route it. Which AI job fits?
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