Course

AI for Small Business

Run a small business and you already wear every hat: support, sales, bookkeeping, ops. This course is a realistic, hype-free tour of where AI can actually take some of that load — drafting support replies, personalising outreach, turning messy notes into real documents — and, just as important, where it backfires. You'll meet the cautionary tale of a company that went all-in on auto-support and had to walk it back, and the trap of 'automation theater': automating a broken process so it breaks faster. Every screen is drawn, so it stays clear whichever tool you end up using.

6 lessonsBeginner35 min

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Course lessons

The one-person back office

One owner can't be five departments — but one owner plus AI can cover a surprising amount of the desk work.

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Customer support that scales — and where it snaps

Auto-support handles the routine flood well. Learn the exact line where it starts costing you customers.

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Sales & outreach, at your scale

Draft a genuinely personalised message for every lead in one pass — then approve each before it sends.

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Operations & docs

Turn the messy notes in your head into real SOPs, invoices, and policies — from one scribble.

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Avoiding 'automation theater'

Automating a broken process doesn't fix it — it just breaks faster. The order matters: fix first, then automate.

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The honest back office

One rule ties the whole course together: AI drafts and handles the routine; you keep the judgement.

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Learn it properly — tracked & personalized

Follow the whole course as a guided journey — sequential lessons, progress, streaks and a personalized path, all in the app.

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